Security
I opened a potentially malicious email. Now what?
First, a full PC scan confirms no harmful files or processes are running. Then a review of your mailbox settings ensures no attacker made changes. Once everything is clean, adding our Email Filter to your mail server is the next smart move. It scans all incoming and outgoing mail and allows only verified messages through. Staff training rounds it out so this doesn’t happen again.
Our company uses software that’s no longer supported, and now it’s not working.
Many companies find industry-specific software and stick with it for decades. Sometimes the manufacturer is no longer in business. SurfNet brings 20-plus years of experience with exactly this problem, including getting software originally designed for Windows XP running on modern systems.
Network & Remote Access
Can I access my business network from home — or the beach?
Absolutely. SurfNet establishes a VPN or ZTNA connection to ensure a secure link from your home network to your business. If many users need access, we can even build a remote server to make the process easier. Working somewhere with spotty internet? A hotspot connection solves that, too.
Our network is so slow! Can you speed it up?
More often than not, the hardware is the culprit, not the network. A full check ensures everything is running optimally. If the PC or server isn’t the issue, uplink speeds and modem performance get a closer look, and we work directly with your ISP to confirm you’re getting what you’re paying for. Not happy with your provider? SurfNet can be your ISP, too.
How can we connect our second location to our primary office?
SurfNet sets up a secure connection between the main office and as many satellite locations as needed. A combination of VPNs and cloud services lets employees log in securely at any location and access their profile and data. This works for pop-up locations, fairs, festivals and even vehicles in motion.
Hardware & Files
My computer is running slowly. Can you help?
SurfNet installs tools to ensure no malware or virus processes are eating up your computer’s resources. We remove any unwanted software and, if needed, repair your OS to optimize it.
My computer crashed and I’ve lost all my files.
In this nightmare scenario, a hard drive examination is the first step to see whether file recovery and PC repair are possible. When that’s not an option, our partnership with a data recovery firm very likely gets the job done. A backup service setup follows so this never happens again. (Reminder: Storing data “in the cloud” is not a backup!)
We’re setting up a new office. Can you help get everything up and running?
This is SurfNet’s sweet spot. Whether outfitting a single workstation or an entire office, the full scope is covered: hardware sourcing, network setup, workstation configuration and user account creation. Everything comes in connected, secure and ready to ride from day one. One call handles it all.
Email & Accounts
I want my business email address to end in “myBusiness.com.” Can you do that?
Yes! SurfNet sets up email hosting and maps it to your website domain. No domain yet? No problem. We can help with that, too.
How do we add a new user to our organization?
With SurfNet as your IT consultant, that task falls to us. Just provide the new hire’s name and position and the account gets created. Permissions are managed so access stays limited to what’s appropriate. Licensing is handled, and a new computer can be sourced if needed. SurfNet is the one-stop shop for staff tech needs.